Help with a pending application
All applications are processed in the order they appear on our system (electronic applications for emergency essentials overtake email and paper applications for that programme at this point). We do not prioritise applications as all our beneficiaries are facing great pressures.
You should expect to hear from us within 14 days of making an application, please do not try to contact us during that time unless there has been a change to the client's needs or circumstances.
Most delays are caused by incomplete application forms and having to ask for supplementary information, you can speed up the decision making process by filling out the form fully.