Complaints procedure

At Buttle UK, we strive to surpass your expectations in everything that we do. After all, your support enables us to change the lives of children and young people living in crisis across the UK. 

However, if you feel that we haven't met the high standards you should expect then we would like to hear from you so that we can put measures in place to prevent it from happening again. 

We are always grateful to those who take the time to get in touch to share concerns, problems or worries. We take feedback seriously in order to implement required changes in a timely manner. 

You can get in touch with us in a variety of ways: 

  • Call us on 020 78287311, Monday to Friday, 9am-5pm and one of our friendly staff will be able to process your feedback. 
  • You can email us
  • Or you can write to us at: 

Buttle UK 
15 Greycoat Place
London
SW1P 1SB

Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you easily.

Buttle UK is committed to the highest standards in fundraising practice

If your complaint is regarding fundraising and you feel that it has not been resolved by speaking to us then the Fundraising Regulator can investigate your complaint.

You must contact them within two months of receiving your response from us.

Contact can be made via their online complaints form.

Alternatively, if your complaint is related to another area of our work and you do not feel completely satisfied by our response then you can contact The Charity Commission:

T: 0300 066 9197

www.charity-commission.gov.uk

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